jilivo Privacy Policy

jilivo is an internationally licensed online casino and sports betting platform operating at jilivo.lat. The platform is built specifically for Pakistani players and offers casino games, live cricket betting, PSL markets, and instant slot games — all transacted in Pakistani Rupees (PKR) via locally familiar payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.

For the purposes of this Privacy Policy, jilivo acts as the data controller in respect of all personal data collected through the platform. As data controller, jilivo determines the purposes and means by which personal data is processed. Where jilivo engages third-party processors — such as payment providers or identity verification services — those parties act only on jilivo's documented instructions and are bound by data processing agreements.

jilivo collects personal data from you directly — when you register an account, make a deposit, contact support, or use platform features — and automatically through technical systems when you browse or interact with the site. The categories of personal data we collect are set out below.

jilivo does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information unless specifically required for responsible gaming interventions (for example, documentation supporting a self-exclusion request on medical grounds).

jilivo processes personal data for specific, documented purposes. We do not process data in ways that are incompatible with the purposes for which it was originally collected. Our primary processing activities are as follows:

• Account Administration: Creating and maintaining your jilivo account, processing your login credentials, and managing your account settings and preferences.
• Identity & Age Verification (KYC): Verifying that you are who you claim to be, confirming you are aged 21 or above, and satisfying our obligations under anti-money-laundering regulations. This is a legal requirement we cannot waive.
• Payment Processing: Processing deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card providers. Financial data is passed to payment processors under strict data processing agreements.
• Fraud Prevention & Security: Monitoring account activity to detect and prevent fraud, collusion, money laundering, underage gambling, and other prohibited conduct. Automated fraud detection systems analyse gameplay and transaction patterns in real time.
• Customer Support: Responding to your support queries, complaints, and dispute submissions. Live chat transcripts and email correspondence are retained for quality assurance and dispute resolution purposes.
• Regulatory Compliance: Meeting obligations imposed by jilivo's international gaming licence, including reporting requirements, audit obligations, and player protection standards.
• Responsible Gaming: Monitoring your gameplay for signs of problem gambling behaviour and facilitating responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the platform's performance, design, and game offering. This analysis does not involve identifying individual players.
• Marketing (with consent): Sending promotional emails and SMS notifications about bonuses, new games, and PSL cricket betting offers — but only where you have actively opted in to receive such communications.

jilivo relies on the following legal bases when processing your personal data, depending on the specific processing activity:

• Contract Performance: Processing necessary to deliver the services you signed up for — account management, game access, payment processing, and customer support.
• Legal Obligation: Processing required by law or by the conditions of jilivo's international gaming licence — including KYC identity verification, AML transaction monitoring, age verification, and regulatory reporting.
• Legitimate Interests: Processing necessary for jilivo's legitimate business interests, provided those interests are not overridden by your rights. This includes fraud detection, platform security, abuse prevention, and anonymised analytics for platform improvement.
• Consent: Processing that you have specifically opted into, primarily direct marketing communications via email and SMS. Consent can be withdrawn at any time without affecting your right to use the platform.

jilivo uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform recognise you, remember your preferences, and collect usage statistics. The categories of cookies we use are:

• Strictly Necessary Cookies: Required for core platform functionality — session management, login state, security tokens, and fraud prevention. These cannot be disabled without breaking the platform.
• Performance Cookies: Collect anonymised data about how players use the platform — which pages are visited most, error rates, and load times. Used exclusively to improve platform performance.
• Functionality Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics Cookies: Help jilivo understand aggregate user behaviour patterns. Data collected via analytics cookies is processed in aggregate and does not identify individual players.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing or using the jilivo platform, but some features (such as saved preferences) may not function as expected. Note that strictly necessary cookies cannot be disabled via browser settings without affecting your ability to log in and play.

jilivo does not sell, rent, or trade your personal data. Data is shared only in the following specific circumstances and only to the extent necessary:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa/Mastercard processors, and bank transfer partners receive the financial data necessary to process your deposits and withdrawals. All payment partners are contractually bound to handle your data securely and exclusively for payment processing purposes.
• Identity Verification Providers: Where jilivo uses a third-party KYC service provider to assist with document verification, your identity documents and personal details may be shared with that provider under a strict data processing agreement.
• Game Software Providers: Gameplay data may be shared with jilivo's third-party game providers for the purpose of ensuring game integrity, RTP auditing, and technical support. These providers do not receive your identity or financial data.
• Regulatory Authorities & Law Enforcement: jilivo is obligated to disclose personal data to licensing regulators, financial intelligence units, or law enforcement agencies when required by applicable law, court order, or regulatory instruction. Such disclosures are made only to the extent legally required.
• Professional Advisers: Lawyers, auditors, and compliance consultants who are bound by professional confidentiality obligations may access personal data where necessary in connection with their services to jilivo.
• Business Transfers: In the event of a merger, acquisition, or sale of jilivo's business or assets, personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments being maintained.

In all cases where data is shared with third parties, jilivo ensures that appropriate contractual, technical, and organisational safeguards are in place to protect your personal data.

jilivo is an internationally licensed platform. Your personal data may be processed or stored on servers located outside Pakistan. Where personal data is transferred to countries or territories that do not maintain equivalent data protection standards, jilivo implements appropriate safeguards to ensure your data receives an adequate level of protection.

Safeguards used for international transfers may include:

• Standard contractual clauses incorporated into data processing agreements with third-party processors.
• Binding corporate rules where applicable within jilivo's group of affiliated entities.
• Adequacy decisions from relevant regulatory authorities confirming the recipient jurisdiction maintains adequate data protection standards.

If you would like further information about the specific safeguards applied to any particular international transfer of your personal data, please contact jilivo's support team.

jilivo retains personal data for as long as necessary to fulfil the purpose for which it was collected, and in compliance with applicable legal and regulatory retention obligations. The general retention periods applied are:

• Account & Identity Data: Retained for the duration of your account plus a minimum of 5 years after account closure, in accordance with standard AML regulatory requirements.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction to comply with anti-money-laundering obligations.
• KYC Documents: Retained for the duration of the account relationship plus 5 years post-closure, unless a longer period is required by the licensing authority.
• Customer Support Communications: Retained for 2 years from the date of the interaction, unless the matter relates to an unresolved dispute or regulatory inquiry.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever is earlier.
• Technical & Log Data: Typically retained for 12 months for security and fraud investigation purposes, after which it is aggregated or deleted.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

As a jilivo player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or by email — requests will be acknowledged within 48 hours and responded to substantively within 30 days:

• Right of Access: You have the right to request a copy of the personal data jilivo holds about you, together with information about how that data is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. Note that this right is subject to legal retention obligations — we cannot delete data that we are legally required to retain.
• Right to Restrict Processing: You may request that jilivo restricts processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to processing based on jilivo's legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

The jilivo platform is strictly for adults aged 21 years and above. jilivo does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the registration and KYC process, and jilivo reserves the right to request documentary proof of age from any player at any time.

If jilivo becomes aware that personal data has been collected from a person under the age of 21, the affected account will be immediately suspended, all funds held in the account will be dealt with in accordance with regulatory guidance, and the personal data will be deleted as soon as practicable in compliance with applicable legal obligations.

jilivo implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and jilivo's servers is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using the platform.
• Access Controls: Access to personal data within jilivo's systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication: jilivo supports SMS-based two-factor authentication on player accounts. We strongly recommend enabling this feature to protect your account from unauthorised access.
• Intrusion Detection: jilivo's infrastructure is monitored for unusual access patterns, attempted breaches, and suspicious activity around the clock.
• Regular Security Audits: The platform undergoes periodic third-party security reviews to identify and remediate vulnerabilities before they can be exploited.
• Data Minimisation: jilivo collects only the personal data that is strictly necessary for the purposes described in this Privacy Policy. We do not collect data speculatively or in excess of operational requirements.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jilivo will notify affected players without undue delay in accordance with applicable regulatory requirements.

jilivo sends promotional communications — including bonus offers, new game announcements, PSL cricket betting promotions, and platform updates — by email and SMS. These communications are sent only where you have actively opted in to receive them during registration or subsequently via your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any promotional email from jilivo.
• Updating your communication preferences in the notifications section of your jilivo account settings.
• Contacting our live chat support team and requesting that your marketing preferences be updated.

Opting out of marketing communications does not affect your ability to use the platform, receive account-related transactional communications (such as deposit confirmations, withdrawal notifications, or security alerts), or access any promotions manually from the promotions section of your account.

The jilivo platform may from time to time contain references or links to third-party websites, services, or resources. This Privacy Policy applies solely to data processing carried out by jilivo on its own platform. jilivo is not responsible for the privacy practices, data handling, or content of any third-party websites accessed via links from the jilivo platform.

We encourage you to review the privacy policy of any third-party service you access independently of jilivo. If you have concerns about how a third-party processes data you shared with them while using jilivo (for example, a payment provider), those concerns should be directed to that third party's own data protection contact.

jilivo reserves the right to update this Privacy Policy at any time. Material changes — meaning changes that significantly affect how your personal data is collected, used, or shared — will be communicated to registered players via the email address associated with their account and/or via a prominent notice on the platform prior to the change taking effect.

The "Last Updated" date at the top of this page will be revised each time amendments are made. We recommend bookmarking this page and reviewing it periodically. Continued use of the jilivo platform after the effective date of any update to this Privacy Policy constitutes your acknowledgement of the revised version.

If you do not agree with any update to this Privacy Policy, you may request voluntary account closure via our live chat support team prior to the effective date of the change. Your Real Money Balance will be returned to your registered payment method following standard KYC verification.

If you have any questions, concerns, or requests relating to this Privacy Policy or to jilivo's handling of your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the jilivo platform. This is the fastest channel for data subject requests and privacy enquiries.
• Email: [email protected] — responses to privacy enquiries are provided within 4–6 hours during peak support hours (8:00 AM – 2:00 AM PKT).
• Support Languages: English and Urdu.

jilivo is committed to resolving privacy complaints fairly and promptly. If you are not satisfied with our response to your complaint, you may have the right to escalate the matter to the data protection supervisory authority in the jurisdiction where jilivo holds its international gaming licence. Details of the applicable supervisory authority will be provided upon request.